frequently asked questions
What are your hours of operation?
Lil' Ruffhouse is open 24 hours a day/ 7 days a week. Drop offs, pick ups and tours are arranged by appointment only.
What do I need to pack for my dog?
• Current copy of vaccines including bordatella & canine influenza
• Food, their bowls are not necessary
• Any required medications
• Print and completely fill out emailed reservation form
• Special instructions. Ex: Afraid of thunderstorms
What is your cancellation policy?
Cancellations are understandable and a phone call or email is appreciated as soon as possible. However, due to the limited space available, reservations made over a holiday require a $50 nonrefundable deposit. At pickup, this amount will be applied to your balance due.